This gig switch is up to ten times faster than the traditional 10100 ethernet switch found in the shoretel. Home blog articles tech blog how to setup a cell phones based shoretel workgroup. Shoretel connect client user guide 5 preface this preface provides information about the objectives, organization, and conventions used in the user guide. Here you can ask questions, talk, andor complain about running a shoretel pbx, shoretelsky, or any other shoretel product. The shoretel workgroup strategy is a powerful call center like functionality and very cost effective. The following is located within the admin manual located via your shoreware director left hand navigation link via chapter 14, page 272 the workgroup queue handling edit page figure 147 lets you edit the queue threshold and the queue step menu.
Shoretel builds business phone systems with unified communications so your company can achieve maximum productivity. Open a hyperterminal session, set the communications settings to. Note that the soft key functions at the bottom of the window are different from those that appear when the phone is idle they now allow you to park the call or hang up. Quick install guide describes the ports on the back of the phone and how to adjust. Use the shoretel communicator install html page to install shoretel communicator, as. The installer must be run with elevated privileges. Please check if the vendor of your device offers any mib files that you can import with our mibimporter. This is basically the workgroup service thinking the phone is in use. For shoretel champion partners shoretel contact center workgroups vs.
Entity administrative objects in the shoretel system, upon which system operations are based. This is a major enhancement and any organization that makes use of. We endeavor to provide the highest system availability and publish our performance publicly to illustrate this commitment to reliability and transparency. Choose the communications device bestsuited to your teams needs, whether thats a desk phone, smartphone, tablet, laptop or pc youll. Ip phone failover pstn failover 6way conference call recording smdi pbx 560530210 shoretel 1. System administration guide shoretel 14 techonpurpose. Extension to extension, outbound and did calls all work ok except for workgroup calls. Shoretel ip phone 420420g user guide advanced network. Shoretel support model can suck phone systems should just work. We had some wan issues and each user that called in just as the connection from thier branch to ours dropped the call got put on hold and we cannot clear it.
More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process. Shoretel communicator specifications shoretel communicator is a powerful unified communications uc application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior. A shoretel workgroup is a contact center for the rest of us. The ip address, subnet mask, gateway, etc, must be correctly set before the shoretel is connected to a network. Queue monitor agent tool bar shoretel communicator personal, professional, workgroup agent desktop wall board agent logs queued. We use it internally as well as have customers using it. How to setup a cell phones based shoretel workgroup cio.
A shoretel workgroup is a contact center for the rest of. Shoretel splash provides a proactive, holistic approach to monitoring, managing and. This means that you can move seamlessly between voice, video, or. Shoretel 14 adds network diagnostics and qos monitoring. In this video we discuss how to use analytics to track and improve mos mean opinion scores and call quality through shoretel.
Shoretel system, but shoretel does not certify that the features or functionality of technology. Shoretel 400 series phone say goodbye to communications complexity tired of managing multiple vendors and dial plans, complicated phone system protocols, or restrictive network solutions. With shoretel system monitor, performance issues can be addressed before they can affect your network. Shoretel system monitor is a network management tool that monitors network hardware and bandwidth to help ensure the highest level of reliability and voice quality within the ip infrastructure. With the latest release of shoretel, they have migrated critical services to include workgroup services.
Shoretel has steadily progressed the distribution of these services out from the hq server to either sg switches or distributed servers. Before connecting a new shoretel pbx to a network, it must be configured. Shoretel workgroup realtime monitor pdf free download. The shoretel workgroup feature set, built on the f the standard out of the box shoretel ipbx, when combined with the shoretel workgroup monitor software option is a powerful call center strategy. Furthermore, the new user can easily be added to an automatic call distribution acd group and will receive an email to download their desktop software all through shoreware director. I have setup ip phone buttons as monitor extensions of our departmental line workgroup on several of our phones, with a ring delay of 2 rings, but when a call comes in the phone button lights up but doesnt not audibly ring yes, we have made sure it is allowed to ring past 2 rings. The doubletake dashboard feature provides the ability to sort, filter and monitor the health of your protected servers, the mirror status and event logs on one screen.
Page 7 shoretel advanced applications atalog shoretel ams 360 integration application overview screen pop integration to vertafore ams 360 ams 360 is an office management system for independent insurance agencies shoretel provides a caller id based display of key customer information key information elements are hyperlinked functions. Find answers to creating new workgroup in shoretel director from the expert community at experts exchange. Upgrading to shoretel connect some initial thoughts. Shoretel changed its name from shoreline communications in 2004. The shoretel ip phone 480480g is covered by patents as listed at.
Available on multiple operating systems, shoretel communicator makes it easy for. Supervisors can monitor the callers in queue and manipulate resources to meet call demand. The speed dial window provides a list of contacts that you can call by speed dialing. What this means is that the integrated ethernet switch on a shoretel 230g can transfer data at speeds up to 1 gbps. We provide our customers with a brilliantly simple communication solution. You can connect a supported headset into the 230 ip phone by plugging the headset into the headset jack at the. These include connect cloud, which combines uc and voip technologies in the cloud. The speed dial viewer manages and initiates calls to your speed dial. Led color and icon state icon blink pattern whisper page call steady on active call whisper muted steady on extension monitor states idle orange idle and dnd steady on idle and message waiting orange idle.
Called my friend who wrote my work contract many moons ago before you could just download samples on the internet. Shoretel communicator for workgroup supervisors comm3. Open config file browse to the following location on your shoretel director server. Clearing queue monitor of a caller no longer connected. Our it workgroup has some callers stuck on hold that we cannot clear. Shoretel overview confidential information for sales briefings only communications made easy. It truly rivals any solution in the market at any price point. In 20, don joos, previously of avaya, became shoretels president and chief executive. Shoretel communicator, formerly known as call manager, is the enduser application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. What is the difference between the shoretel 230 and 230g. A series of digits that precede a phone call with the number the caller dialed.
Shoretel is a leader in voip communications, with a variety of products for small, medium and large businesses. Hi, we have a main reception that looks after 18 worldwide companies and around users in total, we had them setup on a very simple autoattendant system and the two girls on reception had operator licences where they could see the call presence etc of the users in shoretel. Solved shoretel workgroup has callers stuck on hold. The shoretel ip phone 420420g is covered by patents as listed at. This is a key feature in the shoretel model that allows for knowledgeable insight on how to develop and execute a more effective and quality interaction over the phone. If so, you can monitor the target with the snmp library sensor.
Here is a list of them, and some notes on getting them to work. Shoretel 14 takes a giant step forward with a set of built in network monitoring and diagnostic tools. Shoretel communicator for windows is the application for the windows operating system. Table of contents 4 system administration guide shoretel 14. All i want is a longest idle workgroup that works as advertised. There are several good ways to check the voice mail for a workgroup in shoretel. Do not disturb unheard messages logged into workgroup, in wrapup note. So, youve got a workgroup and all of a sudden one user reports they are not getting inbound calls. Voip readiness test click here to download bcs software installation required prior to running test your browser does not support the html5 canvas tag. Shoretel 560560g idle display monitored extension speed dial status icon ip phone banner name your extension. However, upgrading from a previous version of shoretel to connect presents some problems that must be addressed before your business makes the jump to the new product. One thing the supervisor is used to is the flash operator panel and wallboard, which displays realtime info on which agents are on a call and. Shoretel communicator is a powerful unifi ed communications uc application for users across an organization, whether an operator, a contact center agent, a knowledge worker or a road warrior.
The figure below shows the information that appears on your shoretel 560 560g ip phone when an outbound call is placed. Shoretel communicator for windows user guide shoretel 11. Although shoretel will give the option to pickup, the system will immediately hang up on the user attempting. Introduction this howto covers adjusting the handset networksystem settings on the shoretel 400 series handsets 420480480g485g. Schedule training for your operators and workgroups. When playing a voice mail using the speakers, a download indicator is displayed to. Available on multiple operating systems, shoretel communicator makes it easy for people to communicate any way they choose. Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of major league baseball and our 30 clubs. We are moving a client from a decade old asterisk pbx system to shoretel.
View and download shoretel 565g user manual online. Im not using some kind of crazy, bleeding edge unified communications product. View and download shoretel 230 quick reference online. After installing a couple of new connect systems weve experienced varying degrees of success. Mitel business phone systems, voip, collaboration tools. Quick install guide describes the ports on the back of the phone and how to adjust the tilt.
Shoretel ip phone 480480g user guide advanced network. Your shoretel ip phones display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and your phones operating status. Shoretel communicator must be running to monitor the system for messages, view presence, or. Instant messaging in the workgroup agent monitor window. Award winning unified communications search form contact us technical support. Want a business phone system that just works, no matter your size, industry or need. Shoretel checking work group voice mails interworks. To install splash, simply download and run the installer, which is a standard windows setup. In order to install work group monitor use the steps bellow. Click edit queue handling from the workgroups edit page. How to setup a cell phones based shoretel workgroup. Shoretel enterprise contact center shoretel contact center 9 supervisor guide 10 dnis dialed number identification service.